Help & guides

Step-by-step help for shopping, your account, orders, returns and bookings. Download the guide or watch a short video.

Videos

• Getting startedFind your way around the online shop, browse categories, search, open a product and choose your language and currency.4 min
• Your accountCreate an account with your mobile number, sign in, keep your profile and addresses up to date, and delete your account if you wish.4 min
• Cart and checkoutReview your cart, add a coupon or points, choose delivery or pickup, pick how to pay and place your order.5 min
• Orders and trackingFollow each order from confirmation to your door, see its invoice, and cancel it while the store has not yet confirmed it.4 min
• Returns and refundsAsk to return items from a delivered order, follow the request, and see how your money comes back.3 min
• ReviewsRead what other customers say about the store on Google, and leave your own review.3 min
• Booking appointmentsBook a service online with the staff member and time you want, pay at the store or online, and change or cancel it yourself.4 min
• Points and gift cardsCollect points on your orders, see your balance, pay part of an order with points, and use gift cards at the store.3 min
• The shop appInstall the store's own app, sign in, turn on notifications, and shop, order, book and get help from your phone.4 min
• Help and contactReach the store with the contact form, by phone, WhatsApp or email, and find this guide and its videos on the Help & guides page.3 min